Looking for Help?
Don't panic! We are here to help you get access to your account, troubleshoot any issues you are having, or answer questions. The best method is to fill out our help desk request form with as many details as you can provide. This will help us to respond quicker and reduce the amount of questions we may send back to you.
Common Questions our Help Desk Receives:
- Password Reset: Can't remember your login information? Have you tried the "Forgot username / password?" link. In most cases if you put in your First Name, Last Name (Exactly as they are listed in your profile) and a good email address you should be able to have a password reset link emailed to you.
- Profile Inactive: Having trouble logging in and are recieving a message that your account is inactive? Make sure you are using the correct username. A username in IAT is almost always your first initial and last name, all lower case. If you have a common name like Joe Smith, your username could be jsmith39, so double check you are using the correct username and if you still have trouble contact the IAT Support Team.
- Duplicate Profile: Are you receiving a message about the posibility of a duplicate profile when you try to create a new profile? Many users create duplicate profiles because they want to get in and get their training completed immediately. We understand this and want to help you to get logged in to begin taking that important training as quickly as possible, but having your training records scattered over multiple profiles is not good. Please contact our IAT Support Team to help you find an old profile or create a new profile if needed.
Please visit our online help page for more common questions and other reference information.
Contact the IAT Help Desk , our helpdesk is happy to assist you.
Help Desk Hours: Monday through Friday 8:00 am - 4:00 pm Mountain Time. Closed on Weekends and Federal Holidays.