IAT Home Page > Contact Support
Looking for help?
Don't panic! We are here to help you get access to your account, troubleshoot any issues you are having, or answer questions. The best method is to email us with as many details as you can provide. This will help us to respond quicker and reduce the amount of questions we may send back to you.
Common Questions our Help Desk Receives:
- Password Reset: Can't remember your login information? Have you tried the "Forgot username / password?" link. In most cases if you put in your First Name, Last Name (Exactly as they are listed in your profile) and a good email address you should be able to have a password reset link emailed to you.
- Account Inactive: Having trouble logging in and are recieving a message that your account is inactive? Make sure you are using the correct username. A username in IAT is almost always your first initial and last name, all lower case. If you have a common name like Joe Smith, your username could be jsmith39, so double check you are using the correct username and if you still have trouble contact the IAT Support Team.
- Failed a test and need to retake it right now? All you need to do is go to your "Overview tab" and click the "Withdraw" button for that class, then find the class again and re-register for it. You can go through the course again if you want to refresh your memory or you can click the Take Exam link, to retake the test right away.
Contact the IAT Support Team
Please Note: Our help desk is staffed during the work week and closed over weekends and federal holidays. Our goal is to respond to your request within 1 to 2 business days. In the meantime, you may be able to find the answer by visiting our online help page.