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Help & User Support


Need Assistance?

The IAT Helpdesk is available to help you with password reset problems, troubleshoot any issues you are having, or answer questions. The best way to contact our helpdesk is by using the link below to fill out and submit a request to our IAT Support Team.

Contact the IAT Support Team 
Help Desk Hours: Monday through Friday 8:00 am - 4:00 pm Mountain Time. Closed on Weekends and Federal Holidays.

If you have questions about your training requirements please visit the Interagency Aviation Training Guide or you may contact a training representative in your Agency/Bureau.


Help & Support Topics

  1. I failed an exam! What do I do now?
  2. Password & Login Issues
  3. IAT Website Guides
  4. Online Courses - Videos
  5. Recommended Browsers
  6. Clearing Cache/History
  7. Macs
  8. Mobile Devices

Failed Exam

If you do not pass an exam there is a waiting period between exam attempts. We encourage you to use the time between attempts to gain a better understanding of the material before taking the exam a second time.

  • To retake an exam immediately, go to your "Overview tab" and click the "Withdraw" button for that class, then find the class again and "re-register" for it. You can go through the course again if you want to refresh your memory or you can click the "Take Exam" button, to retake the exam right away.
    Note: Any progress you acquired while watching videos in a course will not be lost when you withdraw and re-register.
Password & Login Issues
  • Password Reset: Can't remember your login information? Have you tried the "Forgot username / password?" link. In most cases if you put in your First Name, Last Name (Exactly as they are listed in your profile) and a good email address you can have a password reset link emailed to you.

  • Account Inactive: Having trouble logging in and are receiving a message that your account is inactive? Make sure you are using the correct username. A username in IAT is almost always your first initial and last name, all lower case. If you have a common name like Joe Smith, your username could be jsmith39, so double check you are using the correct username and if you still have trouble contact the IAT Support Team.
IAT Website Guides
New Updated Guides
Online Courses - Videos

Many online courses in IAT are video type courses, these videos are stored in YouTube and your watch history is stored in the IAT system. If you are unable to access YouTube you will not be able to take these courses.

In order to complete a video course you are required to watch all the videos to completion before the exam button will appear.

  • Video progress is tracked and permanently stored in the IAT system for all videos watched.
  • You must watch all the videos in a course within 14 days or they will expire.
  • You are required to watch each video to completion before the checkmark will appear.
  • You will not receive any progress if you fast forward through a video.

The majority of students do not experience any problems with video progress while taking online courses. If you do, we suggest you clear your web browser's cache/history and make sure you are using a recommended browser. If you still have problems, contact the IAT Support Team. for assistance.

Recommended Browsers

IAT recommends using the latest version of Google Chrome for maximum compatibility.

While recent versions of Microsoft Internet Explorer and Edge, Firefox, and other browsers may work with our site, these are not tested for compatibility with every feature of the IAT site and could cause issues for you.

Also, keep in mind that our support staff only has access to Chrome and Microsoft browsers and will be unable to walk you through any issues you may experience with other browsers.

Clearing Cache/History

Sometimes it is necessary to clear your web browser's temporary files, this is called "cache". If you need help figuring out how to accomplish this for your web browser please visit the link below:

Macs

You may certainly use a Mac to access IAT, however we are not able to provide you with support. Our staff does not have the equipment or knowledge to provide support for Mac users.

Mobile Devices

IAT is not optimized for use by most mobile devices like iPads and cell phones, you may still browse the site and might have success using your device to take courses or register for classes but we do not recommend it.